Privacy Policy
Privacy Policy
Last updated: 19 March 2026
This Privacy Policy explains how CarboGrid (“CarboGrid”, “we”, “us”, or “our”) collects, uses, and protects personal data when you access or use our platform, applications, and website (the “Platform”).
We are committed to protecting your privacy and handling your data in a transparent and secure manner.
---1. Scope
This Privacy Policy applies to all users of the Platform, including representatives of governments, corporations, NGOs, and other organisations.
---2. Information We Collect
2.1 Information You Provide
- Name and contact details (such as email address)
- Organisation name and role
- Account and login information
- Information submitted through forms or communications
2.2 Platform and Usage Data
- Login activity and session data
- Interactions with Platform features
- System logs and audit records
2.3 Technical Data
- IP address
- Browser type and device information
- Operating system
- Referral URLs and usage analytics
3. How We Use Your Information
We use your information to:
- Provide and operate the Platform
- Authenticate users and manage access
- Improve performance, functionality, and security
- Respond to enquiries and support requests
- Monitor usage and detect fraud or misuse
- Comply with legal and regulatory obligations
We do not sell personal data.
---4. Legal Basis for Processing
Where applicable (such as under GDPR), we process personal data based on:
- Performance of a contract
- Legitimate interests (e.g. platform security and improvement)
- Legal obligations
- User consent (where required)
5. Data Sharing
We may share data with:
- Service providers (e.g. hosting, analytics, infrastructure)
- Authorised users within your organisation
- Regulators or authorities where required by law
We do not share personal data with third parties for marketing purposes.
---6. Data Retention
We retain personal data only as long as necessary to:
- Provide the Platform
- Meet legal and regulatory obligations
- Maintain audit and system integrity
Retention periods may vary depending on the nature of the data and applicable requirements.
---7. Data Security
We implement appropriate technical and organisational measures to protect data, including:
- Encryption in transit and at rest (where applicable)
- Access controls and authentication
- Audit logging and monitoring
However, no system is completely secure, and users should take appropriate precautions.
---8. International Data Transfers
Data may be processed in jurisdictions outside your country. Where applicable, we implement safeguards to ensure adequate protection.
---9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
To exercise these rights, contact us using the details below.
---10. Cookies and Tracking
We use cookies and similar technologies to operate the Platform and improve user experience. See our Cookies Policy for more details.
---11. Third-Party Services
The Platform may rely on third-party services. We are not responsible for their privacy practices, and you should review their policies where applicable.
---12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the “Last updated” date.
---13. Contact
For privacy-related enquiries:
support@capiov.com
CAPIOV Ltd UK Registered Company No. 17053948